Shipping policy

 

The vast majority of our products are held in stock. Where possible all orders received before 1pm will be sent out the same day via our courier partners DHL. If your order has been sent with DHL and you have provided an email address and mobile number when checking out, on the day of delivery you should receive an email and text message. WOMAG Systems Ltd. cannot be held liable for any failed deliveries due to the customer not being in to receive delivery. Please ensure that your email address and mobile phone number are entered correctly and that your spam settings do not block our emails. WOMAG Systems Ltd. cannot be held responsible for any emails or text messages not being received.

If there is an unforeseen problem with your order we will contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. WOMAG Systems Ltd. or the delivery organisations we use cannot be held liable for any costs or inconveniences incurred through delays to a delivery caused by adverse weather conditions. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to custom orders or special order non-stock items).

Most products are available for customer collection from our warehouse in Coventry. All orders must be placed online to obtain exclusive web pricing. A small admin charge of £4.95 is applied to the total order. Please allow at least 4 working hours before collecting your order. Orders are only available for collection between 10am and 4pm Monday – Friday. We would always recommend phoning us on 0330 0550 500 prior to departure to confirm we have received and processed your order.

IMPORTANT INFORMATION ON DAMAGES: In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver’s delivery note when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for ‘Unchecked’ are treated as being received in good condition.
All invoices are sent by email as standard.